Human-Computer-Human-Interaction
Since there have been humans, there has been miscommunication
Our communication has evolved…
Eye gaze to gestures, to sounds, words, and writing…
…but our social systems have evolved too
Unlike ants, genetically programmed to organize within a single type of system, we are constantly creating new social systems.
Our flexibility is our greatest advantage,
but it also makes human collaboration very difficult
in many situations…
A useless class because the teacher failed to make themselves understood.
A horrible meeting that led nowhere.
A mission that failed because of someone's misalignment.
A dissatisfied client whose expectations were not met.
A family fight over nothing.
A couple who divorced because they couldn't get along.
it always just boils down to communication
I look at the problem through different lenses
and think about how technology can be design to improve human-human interactions.
1. Improve an individual's skill
Social wearables
with real-time feedback on how we show up socially/
Learning tools
that support the acquisition of social skills.
Educational technologies
to scale collaborative learning.
2. Improve interactions
Collaboration software
that brings people working together into a single framework
Conversation analytics
that make misalignment and miscommunication visible
3. Outsource interactions
And more recently, I have been thinking about which social interactions are worth having and which are not, and how agentic automation can give us the space for those that truly matter.
