human-computer-human-interaction
since there have been humans, there has been miscommunication
our communication has evolved
from eye gaze, to gestures, to sounds, words, and writing, helping us express more complex ideas
…but our social systems have evolved too
unlike most social animals, genetically programmed to organize within a single type of system, we are constantly creating new social systems
this flexibility is our greatest advantage,
but it also makes human collaboration very difficult
and it always comes down to communication
I think about how technology can be designed to improve human-to-human interactions.
1. Improving an individual's skill
Learning tools
that support the acquisition of social skills
Social wearables
that helps us assess and gather context
Educational technologies
to scale collaborative learning
2. Improving interactions
Collaboration software
that brings people together into a single framework
Conversation analytics
that make misalignment and miscommunication visible
3. Outsource interactions
Deciding which interactions are worth having, and how agentic automation can create space for those that truly matter